Refund policy

📜 Shopping Box Refund Policy

At Shopping Box, we value your satisfaction and aim to provide a smooth shopping experience. To ensure fairness and transparency, please review our updated Refund & Return Policy below:

🔄 7-Day Return & Refund Window

  • Customers can request a return/refund within 7 days of receiving the order.

  • Claims beyond the 7-day period cannot be accepted.

📝 Return Guidelines

To qualify for a return or refund, please follow these steps:

A. 📹 Video Proof Required – Record a clear video while opening the parcel. Claims without video evidence will not be entertained.
B. 📦 Product Unused – Items must be unused and in their original condition.
C. ✨ Neat & Clean – Products must be returned in a clean, resalable condition.
D. 🎁 Original Packaging – Items must include all original packaging/wrappers/boxes.
E. 🧾 Proof of Purchase – A valid receipt or order confirmation is mandatory.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return/refund:

  • Opened or used cosmetics, skincare, or personal care products.

  • Items purchased on final sale / clearance.

  • Damaged items due to customer mishandling.

💸 Refund Processing

  • Approved refunds will be issued via original payment method or store credit, depending on your request.

  • Refunds may take 5–7 working days to process after approval.

✅ By shopping at ShoppingBox.com.pk, you agree to follow the above return & refund guidelines.
For any questions, please contact us at:
📧 info@shoppingbox.com.pk | 📞 +92 334 4200042